Terms and Conditions
Classic Carpets and Flooring (Scotland) Ltd. aim to give you the best possible value and service at all times. The following Terms and Conditions will explain how we will deal with your order and you should read them carefully. They can be viewed at any time by clicking the Terms and Conditions link at the bottom of each page.
By purchasing through this website you are entering into a legally binding contract with us. This means that you and we have rights and obligations. If you are unsure of your rights and obligations now or at any time during the contract please seek independent advice.
The information on this website is given in good faith and Classic Carpets and Flooring (Scotland) Ltd. cannot accept responsibility for any loss or damage arising from the information or its use or misuse.
Your consumer rights are different when you buy online and these Terms and Conditions may not apply to, or may be different for, purchases made in our shop.
When you place your online order you are inviting us to enter into a contract with you to supply the goods you have selected at the price indicated on the website and in your order form. When we receive your order we will send you an acknowledgement by email within 48 hours to the address you have supplied to confirm receipt. Your order will then be processed by our Sales Team. This acknowledgment is neither an order confirmation nor an order acceptance by us. Acceptance of your Order, and the completion of the Contract, will take place when we despatch the Goods to you (or some of them if we’re delivering in instalments).
We may list availability information for goods sold by us on the Website, including throughout the order process but cannot guarantee the availability of goods listed on the website.
Acknowledgement of your order is not a guarantee by us of the availability of the goods.
If you receive an acknowledgment email or confirmation email for an order which you did not place, or if the details in the acknowledgment email or confirmation email do not match the order which you placed, you must contact our Customer Services Team on 01698 285222 or via email to email@example.com to cancel the order or correct the details.
We do our utmost to ensure that all our web prices and descriptions are accurate and up to date, but on rare occasions it is possible that errors may occur. Our sales team will check the details of your order and if we find that there is a pricing or other error we will notify you as soon as possible and give you the choice to proceed with your order at the correct price/specification or to cancel your order and obtain a full refund. If we do not receive a response to this notification within seven days we will cancel the order and issue a refund of your payment.
If you have provided your own measurements, you are responsible for these being accurate and Classic Carpets accepts no liability if the floorcovering does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery.
Online payments may be made by debit or credit card. Payment using a debit or credit card is taken at the time you place your order and is processed using an independent company’s secure payment processing system. We do not see, or have access to, any of your payment card information
While we try and get things right first time, occasionally things don’t go according to plan. In such circumstances our responsibility is limited to the direct costs and we will take one of the following courses of action:
- Replace any defective floorcovering and arrange for the defective floorcovering to be uplifted and disposed of.
- If there is a problem with the fitting, we will arrange for the fitter concerned to revisit your property and carry out any necessary remedial works. This does not affect your statutory rights.
We only contract directly with consumers and our products are suitable for normal domestic use. They are not necessarily suitable for commercial use, particularly where there are different fire safety standards in respect of some commercial uses, with which the products may not comply. If you are acting other than as a consumer then our liability is limited to the cost of replacing any defective product. No liability is accepted for any loss of rental income, inability to hire the room, loss of turnover, loss of profit or any indirect and/or consequential losses whatsoever.
Estimated delivery and/or installation dates are given in good faith but are not guaranteed times and should not be relied upon as such. If the expected delivery time is likely to, or does, exceed 30 days you will be able to cancel your order if you wish and receive a full refund.
Please check that the goods you receive are the ones you ordered, the correct colour and size, and that they are examined for apparent faults or damage at the time of delivery and before installation/assembly. If on inspection you have any doubts please contact us immediately.
In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us as soon as possible.
At Classic Carpets we want our customers to have confidence that they are getting the very best value on all our flooring. That’s why we constantly check our prices against our competitors to ensure our prices are competitively low.
Just so you know, all of our low prices have been promoted, with no additional promotional discounts, for at least 28 days in the last six months.
We’ll beat any quote
We guarantee that we will beat the on-the-floor, delivered, fully fitted price from another retailer for the same floor covering, floor preparation and ancillary products.
Never beaten on price
We will refund the difference If, within 28 days of purchase from us, you have a quotation for the same delivered and fully fitted floor covering products and services from another retailer at a lower price.
Conditions to both the promise to beat any quote and the refund the difference promises:
- The price promise does not apply to online or category purchases or to offers available from vehicle-based retailers.
- The promise to beat any floor covering price applies to on-the-floor, delivered and fully fitted prices.
- Where you wish to purchase a floor covering product only, any competing quotation must be for that same product only and the other retailer must not carry out or arrange the supply or fitting of other related products. In these circumstances our price promise applies only to carpet, laminate and vinyl floor coverings, and does not include doormats, rugs, underlay, gripper, glue or ancillary products.
- The fitting cost is charged by and payable to our recommended fitters.
- Where a request to beat a competing quote from another retailer is made at the point of sale, any quote to be beaten must have been provided within the immediately preceding 28 days, be in writing and we must be able to identify the retailer who has provided the quotation.
- We will not refund the difference in circumstances where you have placed an order with us and the price of the products ordered have subsequently been reduced.
- Different retailers will use different names for the same products. Our promise applies to the same products, by whatever name those products are called by other retailers.
- In the unlikely event that you wish to claim a refund, please provide us with details of your order, the competitor, date, product details, warranty and delivery charges and the price displayed so that your claim can be verified. Once verified we will make payment in respect of the claim as appropriate. Refunds for valid claims will be issued from our Store Support office by cheque.
Promotional Terms & Conditions
Discounts are clearly highlighted in store and online and some items may not be included in this promotion.
The list price may not be the last selling price of a particular product.
Competitions: all competitions are run across all social media channels unless specifically stated.
We act as agents for independent self-employed floorcoverings installers and can arrange for one of these to deliver and/or fit your purchase under a separate agreement between you and them. We regularly assess the quality of work undertaken by our recommended floorcoverings installers and ensure they have the necessary credentials to represent Classic Carpets. We retain full responsibility for the products and services we supply and the deliverer/installer is responsible for the standard and quality of, and any liability arising from, delivery and/or installation.
Delivery and fitting is chargeable. These charges may be payable to the company or the contractor and are quoted for the goods shown on the order only. If you require additional fitting services, for example; uplift and disposal of old floorcovering, floor screed, carpet edge whipping etc., these can be agreed with the store and/or fitter in advance and quoted for separately on your order.
If you have opted for our ‘uplift and disposal’ service, we will remove your old flooring and all offcuts and packaging from your new flooring. If you have decided not to opt for this service, it is your responsibility to uplift your existing flooring prior to the fitters arrival. The fitter will then bag up any carpet remnants from your new flooring and leave them for you to dispose of. If you would like to keep any offcuts, please advise your fitter upon arrival at your home. The fitters will move up to five pieces of empty furniture from your room. Please ensure that these items contents are cleared prior to the fitting date to avoid any delays or inconvenience with your fitting. This does not include white or electrical goods or items over 4ft in height.
Doors may need to be trimmed to allow clearance. This is not part of the standard fitting charge unless agreed in advance. Fitters may remove doors to facilitate fitting and have them ready for you or your appointed carpenter to carry out the trimming and re-hanging. If you have fire doors that require trimming, this will need to be carried out by a specialist carpenter and this is not a service provided by Classic Carpets. We are also unable to remove fire doors and so arrangements should be made prior to the fitting date.
We expect our recommended floorcoverings installers to cover the cost of travel up to a 30 mile round trip from the store to the installation address. There may be additional charges for longer distances, difficult parking restrictions or unusual requests e.g. ferry crossings. These charges may be payable to the company or the contractor.
Fitting appointments are made in good faith but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. We cannot accept liability for delayed arrival, but you can be assured that the fitters will complete your work even if it exceeds the expected time allocation.
Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Neither we nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.
We aim to reproduce the colours of our products as accurately as possible but please be aware that there may be a variation in shade between the reproduction on your monitor or printer and the actual article. We can supply samples of our carpets, vinyls and laminates to assist with colour matching.
We quote the nominal sizes for the products we sell. These sizes are approximate and small variations may occur.
We offer a free home measuring and estimating service to ensure you have the correct quantity and type of floor covering. If you do not use this service then you are responsible for ensuring that the quantity of any floor coverings ordered is sufficient for your room. If your room is close to the nominal width of the carpet please allow extra in case a join is required.
The samples provided to you are intended to give a general impression of the colour and pattern. When fitted to a larger area some patterns and random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Colours vary from batch to batch and exact matching between separate pieces (especially 4m and 5m rolls) cannot be guaranteed.
All carpets are cut at 10cm intervals with a minimum order length of 30cm. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard 3655
During transportation and storage pile may become slightly crushed and this will show as shaded bands across the pile. These will disappear as the carpet settles in to its new environment and as the pile is flexed through regular use and vacuum cleaning.
All vinyls are cut at 10cm intervals with a minimum order length of 30cm. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard 3655. If your room is close to the nominal width of the vinyl please allow extra material.
Laminate flooring will be affected by moisture. Follow the suppliers fitting and maintenance instructions carefully to prevent swelling of the joints or other moisture-related problems.
We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by us or the manufacturer. Where they are provided by the manufacturer we accept no responsibility for these additional warranties or guarantees. The guarantees set out below are provided by Classic Carpets and are in addition to your statutory rights.
The Classic Carpets Guarantee for carpets
We are so confident of the high quality of the carpet you have purchased that it is guaranteed against wear in normal domestic use. For the majority of carpets on this website this guarantee is for a period of 5 years from the date of purchase providing it is fitted onto the appropriate new Classic Carpets underlay by a competent fitter in accordance with the requirements of BS 5325. Some carpets have a longer or shorter guarantee period and all guarantee periods are shown within the product information. This guarantee applies to carpets fitted in the UK and Ireland.
If at any time during the period of the guarantee the pile of the carpet in any area wears down to the backing as a result of normal domestic use Classic Carpets will supply a replacement carpet of the same type or an alternative to the same value from the ranges available at Classic Carpets at that time. This will not include the costs of fitting.
This guarantee does not cover appearance change, flattening and matting, fading, staining, damage or wear due to abuse, misuse or poor maintenance. The guarantee applies only to the carpet as originally fitted and will not apply to carpets which have been moved, altered or already replaced under the terms of the guarantee. This guarantee is for the original purchaser only and is not transferable.
After Sales Service
If you remain unhappy with our final response to a complaint, you may be entitled to refer your complaint to an Alternative Dispute Resolution provider. We will provide details of a ADR provider in our final response letter.
Cancellations and Returns
By purchasing over the internet or by telephone you are entering into a “Distance Contract”. In addition to your normal statutory rights as a consumer you also have the right to cancel the contract at any time up to 14 days after the date your order is delivered to you, or if you have ordered more than one item and they are delivered on different dates, 14 days after the date of the last delivery of your order.
This right does not apply to products that are made to your specifications. This includes floor coverings which have been cut from a roll to your specific order size.
If your order has not been cut to your specification we will accept a cancellation and refund your money. If, however, the product has been cut to your specifications we will accept cancellation and deduct 20% of the purchase price from the refund we issue to you to cover the losses we will incur in selling your purchase as a reduced price remnant in one of our stores. We will advise you of any such charge and you may then decide whether or not you wish to proceed to cancel the order. When your goods have been delivered you have a reasonable opportunity to make sure that they are the goods you ordered.
If not you should not cut into, fit or use them (other than to check whether or not they are the right goods). You should retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the goods and for their reasonable care whilst they are in your possession. You can call our Customer Service Team on 01698 285222 or email to firstname.lastname@example.org within 14 days of delivery.
If you cancel your order and wish to return the products in accordance with your statutory right to cancel, we will arrange collection of the products. There will be a collection charge equal to the delivery charge for the product, except in respect of rugs, which may be returned without charge to your local Classic Carpets store. Alternatively, if you wish us to collect any rugs, a charge will be made relative to the size and weight of the rug being returned.
Any refund of the purchase price in respect of returns, will be made after deducting the applicable collection charge. After this statutory fourteen day ‘cooling off’ period, you have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advice from Trading Standards or other advisory body.
Privacy and Data Protection
Classic Carpets and Flooring (Scotland) Ltd
Classic Carpets and Flooring (Scotland) Ltd.
Registered in Scoltand 399013
Registered office: 4 Portland Place, Hamilton, ML3 7JU